FAQs


    •   How do I contact Linea Azzurro?

    You can contact us at info@lineaazzurro.com or via our form in our contact us page at the bottom of our website

    •  Why should I buy from Linea Azzurro?

    At Linea Azzurro we are not about ‘fast fashion’. Instead, we produce beautifully made, timeless pieces, from high quality fabrics and yarns that are made to last.

    Manufactured by an artisan factory in Italy, we are proud of the supply chain we use, where we have traceability from goat to garment. We have worked with a reputable yarn supplier from whom we have been sourcing cashmere for over 20 years.

    Our cashmere is made to last. Quality is of utmost importance to us to ensure every piece will stand the test of time. Only the best fibres from the Mongolian goat are used with the finished garments made in Italy for a luxurious finish.

    We are committed to providing you with great customer service. Our UK customer service team are available from 9am-5.00pm Monday to Friday to provide you with any additional help.

    • Where is your Cashmere sourced?

    Linea Azzurro’s manufacturing process is traceable from the yarn supplier in Mongolia to the Italian factory where the clothes are produced.

    • Where are your garments made?

    All our garments are made in Italy.

    •  What are all of your different qualities?

    Cashmere

    Our knitwear and accessories are produced using sustainable 2 ply 100% Cashmere.

    When buying something as luxurious as Cashmere, it is always important to know it’s origin and how it has been produced.

    Manufactured by an artisan factory in Italy, we are proud of the supply chain we use, where we have traceability from goat to garment. We have worked with a reputable yarn supplier from whom we have been sourcing cashmere for over 20 years.

    Our yarn comes from Cashmere goats and is sourced from Mongolia, where the cold climate and lifestyle of the animals produce the longest and softest Cashmere. Each herder has between 100 and 200 goats & at night they are brought into farm enclosures where they are kept safe but during the day they roam freely to graze.

    The traditional knowledge of the Mongolian herders yields some of the finest Cashmere in the world.

    As the fashion industry changes over time, cashmere has always remained highly desirable.

    We are committed to providing sustainable, traceable fibre.

    Cotton / Cashmere

    Our Cotton Cashmere is a premium blend of 90% Cotton/ 10% Cashmere which makes the knitted fabric light to wear and soft to touch. Offered in a Varity of beautiful colours this transitional material adds a touch of luxury.

    Merino Wool

    Our Extra fine Merino wool is super soft and long-lasting luxury.

    Merino wool works in total harmony with your body due to the fibre’s excellent natural elasticity. The Merino fibres are so fine they feel luxuriously soft next to the skin.

    Wool garments are also one of the most breathable of all fabrics. The wool fibres can absorb large quantities of moisture, then allowing it to evaporate, making wool garments feel less clingy and more comfortable.

    Our Extra fine Merino wool is 100% biodegradable so does not contribute to pollution in our oceans or lands.

    •  What is Ply?

    The ply of cashmere knitwear refers to the thickness of the yarn used. Ply’s are individual pieces of yarn twisted together to make one, therefore two ply is thicker than one ply but not as thick as three ply.

    • How can I place an order?

    You can order online at www.lineaazzurro.com.

    Simply browse our collection & add to your basket, then go to the Checkout where      you’re be ready to purchase.

    •  How do I choose the right size?

    Our useful specs can be found on each product page. If you would like an additional information in choosing the best size for you, please E-Mail our Head office at info@lineaazzurro.com

    • How can I keep up to date with Linea Azzurro?

    Our Newsletter sign up forms can be found at the bottom of our Home page or at the Final page at Checkout

    • Do you ship overseas?

    We only ship within the UK & Ireland. Please see our delivery page for full details.

    • How much is delivery? 

    We offer Free UK Tracked 48 Hour Delivery.

    24 Hour UK Tracked Next Day Delivery is £4.99

    •  How do I organise a return for a refund?

    We hope that you will be delighted with your purchase, however we understand that there are occasions you may want to return, or in the unlikely event that a parcel arrives damaged or faulty.

    Please email us at info@lineaazzurro.com within 7 days of receiving your purchase, stating your purchase order reference and reason for return. Items must be returned within 28 days of the shipping date to qualify for a refund  (Excluding delivery fees) . Refunds take up to 5 working days of receiving your return but are usually processed sooner. Your refund will be issued via the original method of payment. 

    Please ensure all items are wrapped securely with the original packaging, unused and in a saleable condition with the Swing ticket and 'Made in Italy' seal attached as failure to remove may result in us being unable to refund you. 

    UK Returns

    Customer is responsible for any postage costs  incurred in returning any items for a Refund. If a customer wishes to change an item, we will refund & they can decide if they wish to make another purchase. Please ensure all Swing Tickets Seals & Labels are not cut or removed to validate the Refund. We cannot be held reponsible for any Goods Damaged or Lost in Transit.

    Please send any Returns to:
    Linea Azzurro
    PO Box 1723
    Beaconsfield
    HP9 9EX

    • How do I track an order?

    When you place an order, you will receive an order confirmation which includes a Royal Mail tracking number. By visiting the Royal Mail website www.royalmail.com this will allow you to enter your unique tracking code and trace your parcel.