Free delivery and returns on all UK orders / 07951 595550

FAQs

  • Q. Why should I buy from Linea Azzurro?

Answer: At Linea Azzurro we are not about ‘fast fashion’. Instead, we produce beautifully made, timeless pieces, from high quality fabrics and yarns that are made to last.

Manufactured by an artisan factory in Italy, we are proud of the supply chain we use, where we have traceability from goat to garment. We have worked with a reputable yarn supplier from whom we have been sourcing cashmere for over 20 years.

Our cashmere is made to last. Quality is of utmost importance to us to ensure every piece will stand the test of time. Only the best fibres from the Mongolian goat are used with the finished garments made in Italy for a luxurious finish.

We are committed to providing you with great customer service. Our UK customer service team are available from 9am-5.00pm Monday to Friday to provide you with any additional help.

 

  • Q. Where is your Cashmere sourced?

Answer: Linea Azzurro’s manufacturing process is traceable from the yarn supplier in Mongolia to the Italian factory where the clothes are produced.

 

  • Q. Where are your garments made?

Answer: All our garments are made in Italy.

 

  • Q. What are all of your different qualities?

Answer:

Cashmere

Our knitwear and accessories are produced using sustainable 2 ply 100% Cashmere.

When buying something as luxurious as Cashmere, it is always important to know it’s origin and how it has been produced.

Manufactured by an artisan factory in Italy, we are proud of the supply chain we use, where we have traceability from goat to garment. We have worked with a reputable yarn supplier from whom we have been sourcing cashmere for over 20 years.

Our yarn comes from Cashmere goats and is sourced from Mongolia, where the cold climate and lifestyle of the animals produce the longest and softest Cashmere. Each herder has between 100 and 200 goats & at night they are brought into farm enclosures where they are kept safe but during the day they roam freely to graze.

The traditional knowledge of the Mongolian herders yields some of the finest Cashmere in the world.

As the fashion industry changes over time, cashmere has always remained highly desirable.

We are committed to providing sustainable, traceable fibre.

Cotton / Cashmere

Our Cotton Cashmere is a premium blend of 90% Cotton/ 10% Cashmere which makes the knitted fabric light to wear and soft to touch. Offered in a Varity of beautiful colours this transitional material adds a touch of luxury.

Merino Wool

Our Extra fine Merino wool is super soft and long-lasting luxury.

Merino wool works in total harmony with your body due to the fibre’s excellent natural elasticity. The Merino fibres are so fine they feel luxuriously soft next to the skin.

Wool garments are also one of the most breathable of all fabrics. The wool fibres can absorb large quantities of moisture, then allowing it to evaporate, making wool garments feel less clingy and more comfortable.

Our Extra fine Merino wool is 100% biodegradable so does not contribute to pollution in our oceans or lands.

 

  • Q. What is Ply?

Answer: The ply of cashmere knitwear refers to the thickness of the yarn used. Ply’s are individual pieces of yarn twisted together to make one, therefore two ply is thicker than one ply but not as thick as three ply.

 

  • Q. How do I wash my Linea Azzurro products?

Answer:

100% Cashmere
Cotton Cashmere
100% Merino
Machine washable at 40 degrees
Hand wash
Delicate machine wash at 30 degrees
Wash as wool cycle
Wash with similar colours
Wash with similar colours
Wash dark colours separately 
Wash inside out
Wash inside out
Do not wring or twist
Do not wring or twist
Do not wring or twist
Reshape whilst damp
Reshape whilst damp
Reshape whilst damp

Dry flat

Dry flat
Dry flat
Iron on reverse
Iron on reverse


 

  • Q. How can I place an order?

Answer: You can order online at www.lineaazzurro.com. Simply browse our collection and add to your basket, then go through to the checkout when you’re ready to purchase.

You can also call our customer service team on +44 (0)7951 595550, we love to hear from our customers and are very happy to help you order by phone.

 

  • Q. How do I choose the right size?

Answer: Our useful size specs can be found on each product page and will help you find your perfect Linea Azzurro fit. If you would like any additional assistance in choosing which size is best for you, please contact our Customer Service team on +44 (0)7951 595550, or email info@lineaazzurro.com.

 

  • Q. How can I keep up to date with Linea Azzurro?

Answer: We’re active on social media and regularly post updates about what we’re up to, check us out on Facebook @LineaAzzurroLondon or Instagram @Lineaazzurro. You can also sign up to our Linea Azzurro emails to be the first to find out about new product launches, sales & offers, and other news. Our Newsletter sign up forms can be found at the bottom of our homepage or at the final page of check out.

 

  • Q. Do you ship overseas?

Answer: We currently deliver to UK and Europe only. Please see our delivery page for full details.

 

  • Q. How much is delivery?

Answer: We offer free UK Tracked 48 Hour delivery and returns.

UK Tracked 24 Hour (next day) delivery is £4.99.

European delivery charge will be calculated according to the weight of your parcel, postage costs are shown in the checkout before you place your order. (Please note, your order may be subject to additional customs or duty fees in the destination country that are outside of our control). Please see our delivery page for full details.

 

  • Q. How do I organise an exchange or refund?

Answer: We hope that you will be delighted with your purchase, however we understand that there are occasions you may want to return or exchange items, or in the unlikely event that a parcel arrives damaged or faulty.

Please email us at info@lineaazzurro.com within 7 days of receiving your purchase, stating your purchase order reference and reason for return. Items must be returned within 14 days of the shipping date to qualify for a refund (Excluding delivery fees) or 28 days for an exchange. Refunds take up to 5 working days of receiving your return. Your refund will be issued via the original method of payment. 

Please ensure all items are wrapped securely with the original packaging, unused and in a saleable condition with the Swing ticket and 'Made in Italy' seal attached as failure to remove may result in us being unable to refund you. 

UK Returns

We offer free UK returns. Please kindly click on the following link and enter your order number and post code to print off your free returns label.

https://track.shipstation.com

We cannot be held responsible for goods lost or damaged in transit. 

European Returns

The customer is responsible for any postage costs incurred in returning items from European countries.  We recommend that you use an insured registered delivery service and keep the receipt and proof of postage. We cannot be held responsible for goods lost or damaged in transit. 

Please send any returns to:

Linea Azzurro,
PO Box 2583,
Kings Langley,
WD4 4EH

We hope that you will be delighted with your purchase, however we understand that there are occasions you may want to return or exchange items, or in the unlikely event that a parcel arrives damaged or faulty.

 

  • Q. How do I track an order?

Answer: When you place an order, you will receive an order confirmation which includes a Royal Mail tracking number. By visiting the Royal Mail website www.royalmail.com this will allow you to enter your unique tracking code and trace your parcel.

 

  • Q. Do you offer gift wrap?

Answer: Yes we do for an additional £4.99. Tick the gift wrap option box at the check out where you can add an optional gift message.

All gift items are sent in our Linea Azzurro luxury branded box with a black raffia bow and ribbon.

Inside the box your gift will be wrapped with white tissue paper and finished with our Linea Azzurro branded sticker.